Field Service Management

FIELD SERVICE MANAGEMENT (FSM)

INCREASE CUSTOMER SATISFACTION INDEX WITH END-TO-END FIELD SERVICE MANAGEMENT PLATFORM

Agelix’s FSM (Field Service Manager) is a fully integrated cloud-enabled SaaS platform that can enable organizations to manage various aspects of its service management workflow, in an effective and streamlined manner. An intuitive platform to transform services for Utilities, Manufacturers, Service & Distribution, Telecom, and other service-oriented businesses.

Agelix’s FSM (Field Service Management) is a fully integrated cloud enabled SaaS platform which can enable organizations to manage various aspects of its service management workflow, in an effective and streamlined manner.

The FSM tool goes beyond what a generic ticket management tool can achieve. It supports modules for resource scheduling, appointment booking, inventory/ logistics management, expense recording, order management and many more. It also has a seamless integration with various external ticketing, ERP and CRM systems.

Service Technician throughput and utilization are critical factors to improve service operations and cost-effectiveness. Field Service Technicians with easy-to-use and powerful abilities to streamline end-to-end service management. Today most organizations are suffering from the poor asset maintenance, higher operation cost and Agelix Service Management Platform can optimize and reduce the operation cost, the platform not only support to optimize field workforce but integrate with your existing IT landscape to provide 360 view of Assets, Facilities and Workforce.

Field Service Management features:

The Agelix FSM tool supports the following features at a high level, which can be further customized to suit specific requirements:

1

FEATURES & BENEFITS

* Centralized or decentralized service request and call management.
* 360 Degree access to customer, site, installed equipment, contract and warranty information, optimizing the time between service request and job assignment.
* Generate work orders.
* Manage warranty and contract entitlements.
* Apply different billing rates for various types of work.
* Manage SLAs.
* Maintain hierarchical relationships among different customers and locations.
* Automate escalations and invoicing, thus optimizing the business process.
* Dynamic Best Fit scheduling – Automatically matches the work to best resource.

* Multi-Resource scheduling – assign multiple resources, tools and equipment to work assignment automated schedule optimizer.
* Integrate information about personnel qualifications, resource skills and certifications, attendance management, automatically matches experience to work assignments.
* Automate crews, shifts with calendars during resource allocation.
* Automate field time sheet capture for payroll.
* Generate individual performance scorecards and comparisons across workforce and peers.
* Track asset install location, utilization and actual productivity.
* Configuration attributes, performance meters.
* Automate maintenance work with usage & time based preventative maintenance engine.
* PM and safety checklists.
* Full repair history.
* Track service performance at the asset level – cost, revenue, time, parts history.

2

Online/Offline Connected Mobile Experience

* Multi-Device support available through HTML5.
* Manage multiple work assignments.
* Manage quoted work.
* Timesheet and expense management of resources.
* Vehicle inventory management.
* Access previous service history and relevant repair documentation.
* Ensure accurate contract pricing is applied.
* Capture electronic signatures and payments.
* Generate service tickets.

3

Maps Integration

* Provide office workers with geo positioning of resources.
* Route visibility.
* Quickly locate work and field resources geographically.
* Optimize drive time.

4

Inventory Management

* Track part consumption.
* Manage part request orders, receipts, part replacement, returns, RMA tracking.
* Track vehicle inventory.
* Complete work tickets.
* Review service history.
* Manage inventory.
* Access customer pricing.
* Obtain electronic signature.
* All with automated real-time capture.

5

Target Audience

FSM systems are best suited for any industry that provides services to their customers like Utilities, Manufacturers, Service & Distribution, Telecom and other businesses and are required to dispatch technicians to the field to offer operational and maintenance services.

To Know More about Field service manager

Download FSM Brochure

OTHER SERVICES & CONSULTING

Strategic Innovation

Strategic Innovation

Agelix strategic innovation is a future-focused business development framework that identifies breakthrough growth opportunities, accelerates business decisions and creates near-term, measurable impact within the context of a longer-term vision for sustainable competitive advantage.

Manufacturing

Manufacturing

A methodology is used to structure, plan, and control the process of implementing the ERP system. .An implementation methodology can be company driven utilizing internal software practices, or ERP vendor led where a designed methodology for the implementation is used.

Public Sector

Public Sector

The public sector’s influence comes directly, through government entities, state-owned enterprises, and institutional funding, as well as indirectly, through regulation and oversight. We are working in this sector to provide digital transformation services to overcome major challenges, such as rising costs, growing deficits, shifting centers of economic activity, to get the best talent and managing increasingly demanding customers.

Energy & Utilities

Energy & Utilities

With our service management system you can deliver a consistent experience everywhere. On your app. On the phone. In the field. On new channels that don’t even exist yet. Our next-gen service application goes beyond a 360-degree view to deliver AI-driven insights that can be actioned in the moment on any channel.

Transportation & Logistics

Transportation & Logistics

Our service management platform perform as integral part of production, and the service element increases steadily in both the private and the public sector. The Division of Service Management and Logistics at the Department of Technology Management and Economics focuses on the management, design, delivery and improvement of services from the perspective of the individual organization as well as the wider supply chain.

Health Care

Health Care

Health service managers are typically responsible for planning, coordinating and directing the delivery of quality service to patients in hospitals, clinics and any other health care related organizations. Our service management manages all aspect of services from planning to delivery of the activity.

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