Agelix’s FSM (Field Service Manager) is a fully integrated cloud enabled SaaS platform which can enable organizations to manage various aspects of its service management workflow, in an effective and streamlined manner.
The FSM tool goes beyond what a generic ticket management tool can achieve. It supports modules for resource scheduling, appointment booking, inventory/ logistics management, expense recording, order management and many more. It also has a seamless integration with various external ticketing and CRM systems.
The Agelix’s FSM supports an IOT integration to enable tracking of assets and facilitating preventive maintenance. The FSM Mobile tool supports geo locations and offline functionalities, ensuring a seamless remote service management experience. The Agelix FSM tool can also be custom tailored to suit an organization’s specific service management requirements.
The Agelix’s FSM Saas platform has been designed to optimize the service management workflow for organizations which are required to deploy their technicians remotely. These technicians may be required to troubleshoot, deploy/ install or provide critical customer support.
All of these tasks require a seamless integration to backend product inventories, workflow traceability from ticket to closure and a strict SLA compliance. The FSM tool addresses the challenges around remote customer deployments and multiple technicians on call.
FSM supports a complex, secure role-based access system which enables large teams to create various users with specific system permissions to various modules.
Agelix’s FSM service is automated and integrated with major B2B platforms in addition to supporting backend systems like Epicor, Macola, SAP, SysPro and Infor. It can be deployed both on-premises or as a cloud-based system (Amazon Web Services, IBM Bluemix, Microsoft Azure).
The Agelix’s FSM system features detailed drill-down reporting via customizable dashboards which help an administrator to trace specifics of a service management call. The portal also provides a 360-degree view to all aspects of a service call right from ticketing to the service closure stage.
Agelix’s FSM offers services like resource scheduling, service order & contract management, real-time task tracking, customizable dashboards & reports, feedback system, safety inspection and in-built fault tolerance are amongst the other unique features. Not to forget that an efficient FSM service results in improvised customer relationships by allowing any of your employees to access and deliver the same information on demand.
The FSM tool has been developed with a focussed goal to optimize and accelerate the service management workflow, thus leading to increased productivity and ROI. Detailed FSM reports also help businesses to identify process gaps and help in defining processes to proactively fix them.
The Agelix FSM tool supports the following features at a high level, which can be further customised to suit specific requirements:
FSM systems are best suited for any industry that provides services to their customers like Utilities, Manufacturers, Service & Distribution, Telecom and other businesses and are required to dispatch technicians to the field to offer operational and maintenance services.
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