Maintenance and Operations (M&O)

Maintenance and Operations (M&O)

Every business should aim towards maintaining a strong and positive customer relationship in order to succeed. At Agelix, we believe in the power of creating a reliable and scalable customer support system. This adds positively to the company’s image, securing its long-term brand equity.

Our professionals are experts in systems development, project management, operations and maintenance. We offer a wide array of services to help you advise, cooperate and benefit substantially. We customize our M&O processes to reflect our clients’ operational realities while also ensuring impressive and effective business solutions.

Our help desk platforms include:

  • Zendesk
  • Jira Service Desk
  • ServiceNow

Our M&O process is based on ITIL framework and our support model(development and support) is based on continuous integration principle.

To achieve customer satisfaction, we believe it is important to invest in the right Customer Service and Support(CSS) services that yield results. At Agelix, we help our global clients reduce cost, enhance customer satisfaction and ultimately derive positive business impact. Contact us today to transform your business operations and improve your customer relationships.